{"id":15181,"date":"2022-09-15T13:21:28","date_gmt":"2022-09-15T06:21:28","guid":{"rendered":"https:\/\/mrgroup.com.vn\/?p=15181"},"modified":"2022-10-29T10:11:41","modified_gmt":"2022-10-29T03:11:41","slug":"chinh-phuc-tam-li-khach-hang","status":"publish","type":"post","link":"https:\/\/mrgroup.com.vn\/ko\/tin-tuc\/chinh-phuc-tam-li-khach-hang\/","title":{"rendered":"NGUY\u00caN T\u1eaeC CHINH PH\u1ee4C T\u00c2M L\u00cd KH\u00c1CH H\u00c0NG TH\u00c0NH C\u00d4NG N\u0102M 2022"},"content":{"rendered":"<p>Trong kinh doanh, kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi s\u1ebd mang \u0111\u1ebfn doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. Do \u0111\u00f3, vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u00e0 c\u1ea7n thi\u1ebft. Khi hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh doanh nghi\u1ec7p ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 gia t\u0103ng doanh s\u1ed1, mang l\u1ea1i l\u1ee3i nhu\u1eadn t\u1ed1i \u01b0u. Tuy nhi\u00ean, \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t chuy\u1ec7n \u0111\u01a1n gi\u1ea3n. V\u1eady l\u00e0m sao \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n, h\u00e3y c\u00f9ng Mr.Group t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y nh\u00e9!<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">1.&nbsp;&nbsp;&nbsp; T\u00e2m l\u00ed kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h1>\n\n\n\n<p>T\u00e2m l\u00ed kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c g\u1ecdi t\u00ean ti\u1ebfng Anh l\u00e0 Consumer Psychology. \u0110\u00e2y l\u00e0 l\u0129nh v\u1ef1c nghi\u00ean c\u1ee9u chuy\u00ean s\u00e2u nh\u1eefng v\u1ea5n \u0111\u1ec1 thu\u1ed9c v\u1ec1 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Th\u00f4ng qua suy ngh\u0129, ni\u1ec1m tin, c\u1ea3m x\u00fac hay quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, c\u00e1c Marketer hay Saler c\u00f3 th\u1ec3 \u0111\u1ec1 ra c\u00e1c ph\u01b0\u01a1ng \u00e1n m\u1edbi \u0111\u1ec3 th\u00fac \u0111\u1ea9y nhu c\u1ea7u mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u00f3 th\u1ec3 l\u00e0 nghi\u00ean c\u1ee9u c\u00e1 nh\u00e2n, nh\u00f3m, t\u1ed5 ch\u1ee9c hay qu\u00e1 tr\u00ecnh m\u00e0 ng\u01b0\u1eddi d\u00f9ng l\u1ef1a ch\u1ecdn tin t\u01b0\u1edfng, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/Nam-bat-tam-ly-khach-hang.png\" alt=\"N\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng\" class=\"wp-image-15182\" width=\"1215\" height=\"851\" srcset=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/Nam-bat-tam-ly-khach-hang.png 768w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/Nam-bat-tam-ly-khach-hang-400x280.png 400w\" sizes=\"(max-width: 1215px) 100vw, 1215px\" \/><figcaption>N\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">2.&nbsp;&nbsp;&nbsp; T\u1ea1i sao n\u00ean n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng ?<\/h1>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng m\u00e0 c\u00e1c <a href=\"https:\/\/mrgroup.com.vn\/ko\/tin-tuc\/1-lam-sao-de-ban-hang-online-hieu-qua\/\">doanh nghi\u1ec7p kinh doanh<\/a> h\u01b0\u1edbng \u0111\u1ebfn. Do \u0111\u00f3, vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh t\u1eeb \u0111\u00f3 n\u00e2ng cao doanh thu. M\u1ed9t s\u1ed1 l\u1ee3i \u00edch m\u00e0 doanh nghi\u1ec7p s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c khi t\u00ecm hi\u1ec3u t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n<ul><li>N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u, s\u1edf th\u00edch, mong mu\u1ed1n v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. T\u1eeb \u0111\u00f3 nghi\u00ean c\u1ee9u ra c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 thi\u1ebft k\u1ebf th\u00f4ng \u0111i\u1ec7p Marketing ph\u00f9 h\u1ee3p \u0111\u1ec3 thu h\u00fat ng\u01b0\u1eddi d\u00f9ng.<\/li><li>Nghi\u00ean c\u1ee9u v\u00e0 th\u1ea5u hi\u1ec3u t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u \u0111\u01b0\u1ee3c xu h\u01b0\u1edbng h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed9ng c\u01a1 ti\u00eau d\u00f9ng v\u00e0 kh\u1ea3 n\u0103ng chi tr\u1ea3 cho c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li><li>C\u00e1c nh\u00e2n vi\u00ean ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng l\u1ef1a ch\u1ecdn chi\u1ebfn thu\u1eadt ph\u00f9 h\u1ee3p \u0111\u1ec3 ch\u1ed1t \u0111\u01a1n nhanh ch\u00f3ng. \u0110\u1ed3ng th\u1eddi th\u00fac \u0111\u1ea9y s\u1ef1 h\u00e0i l\u00f2ng, m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho h\u1ecd.<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">3.&nbsp;&nbsp;&nbsp; T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/h1>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/tam-quan-trong-cua-viec-nam-bat-tam-li-KH.jpg\" alt=\"T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng\" class=\"wp-image-15183\" width=\"1219\" height=\"914\" srcset=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/tam-quan-trong-cua-viec-nam-bat-tam-li-KH.jpg 800w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/tam-quan-trong-cua-viec-nam-bat-tam-li-KH-400x300.jpg 400w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/tam-quan-trong-cua-viec-nam-bat-tam-li-KH-768x576.jpg 768w\" sizes=\"(max-width: 1219px) 100vw, 1219px\" \/><figcaption>T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n\n\n\n<ul><li>X\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng: Th\u1ecb tr\u01b0\u1eddng kinh doanh \u0111ang ph\u00e1t tri\u1ec3n ng\u00e0y c\u00e0ng \u0111\u00f4ng \u0111\u00fac, do \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eafm t\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t, d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c t\u1ed1t, chuy\u00ean nghi\u1ec7p. Khi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng ti\u00eau ch\u00ed tr\u00ean kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 chuy\u1ec3n sang mua h\u00e0ng t\u1ea1i c\u00e1c doanh nghi\u1ec7p kh\u00e1c. Tuy nhi\u00ean, n\u1ebfu b\u1ea1n \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau ch\u00ed tr\u00ean kh\u00e1ch h\u00e0ng s\u1ebd \u1edf l\u1ea1i mua h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 d\u1eabn \u0111\u1ebfn s\u1ef1 trung th\u00e0nh v\u1edbi b\u1ea1n. N\u1eafm b\u1eaft t\u1ed1t t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng ngo\u00e0i vi\u1ec7c t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f2n gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra ch\u1ed7 \u0111\u1ee9ng tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c.<\/li><li>Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 m\u1ed9t \u201cph\u01b0\u01a1ng ti\u1ec7n\u201d qu\u1ea3ng c\u00e1o th\u01b0\u01a1ng hi\u1ec7u h\u1eefu \u00edch: Khi th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c s\u1edf th\u00edch, m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00e1 nh\u00e2n, t\u1eeb \u0111\u00f3 s\u1ebd c\u1ee7ng c\u1ed1 v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i. Khi kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd tr\u1edf th\u00e0nh ng\u01b0\u1eddi \u1ee7ng h\u1ed9 th\u01b0\u01a1ng hi\u1ec7u trung th\u00e0nh nh\u1ea5t, uy t\u00edn nh\u1ea5t. \u0110\u1ed3ng th\u1eddi h\u1ecd s\u1ebd chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 s\u1ef1 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi c\u1ee7a m\u00ecnh \u0111\u1ebfn v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh.<\/li><li>Ph\u00e1t tri\u1ec3n c\u01a1 h\u1ed9i m\u1edbi: Trong qu\u00e1 tr\u00ecnh l\u1eafng nghe nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ch\u0103m ch\u00fa v\u00e0 th\u1eadt s\u1ef1 nghi\u00eam t\u00fac , b\u1ea1n s\u1ebd bi\u1ebft h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec ho\u1eb7c mong \u0111\u1ee3i g\u00ec \u1edf doanh nghi\u1ec7p b\u1ea1n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i v\u1edbi doanh nghi\u1ec7p l\u00e2u h\u01a1n n\u1eefa v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c c\u01a1 h\u1ed9i kinh doanh v\u00e0 h\u1ecdc kinh doanh m\u1edbi cho ch\u00ednh b\u1ea3n th\u00e2n v\u00e0 doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">4.&nbsp;&nbsp;&nbsp; Ph\u00e2n lo\u1ea1i t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng theo \u0111\u1ed9 tu\u1ed5i<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">4.1&nbsp;&nbsp; Tu\u1ed5i t\u1eeb 18-34<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-1200x800.jpg\" alt=\"Kh\u00e1ch h\u00e0ng t\u1eeb 18-34 tu\u1ed5i\" class=\"wp-image-15184\" srcset=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-1200x800.jpg 1200w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-400x267.jpg 400w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-768x512.jpg 768w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-1536x1024.jpg 1536w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/18-34-2048x1365.jpg 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption>Kh\u00e1ch h\u00e0ng t\u1eeb 18-34 tu\u1ed5i<\/figcaption><\/figure>\n\n\n\n<p>Nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng trong \u0111\u1ed9 tu\u1ed5i n\u00e0y l\u00e0:<\/p>\n\n\n\n<ul><li>C\u00f3 t\u00ednh \u0111\u1ed9c l\u1eadp cao trong ti\u00eau d\u00f9ng. H\u1ecd \u0111\u00e3 c\u00f3 n\u0103ng l\u1ef1c ki\u1ebfm ti\u1ec1n v\u00e0 \u0111\u1ed9c l\u1eadp trong vi\u1ec7c mua s\u1eafm b\u1ea5t c\u1ee9 s\u1ea3n ph\u1ea9m n\u00e0o h\u1ecd th\u00edch.<\/li><li>Th\u1ec3 hi\u1ec7n c\u00e1i \u201cT\u00f4i\u201d: \u0111\u00f2i h\u1ecfi \u0111\u01b0\u1ee3c t\u1ef1 ch\u1ee7 trong m\u1ecdi vi\u1ec7c. H\u1ecd \u01b0a th\u00edch nh\u1eefng m\u00f3n \u0111\u1ed3 th\u1ec3 hi\u1ec7n c\u00e1 t\u00ednh, s\u1ef1 m\u1edbi m\u1ebb v\u00e0 \u0111\u1ed9c \u0111\u00e1o.<\/li><li>D\u1ec5 x\u00fac \u0111\u1ed9ng: t\u01b0 t\u01b0\u1edfng, t\u00ecnh c\u1ea3m, t\u00ednh c\u00e1ch, kh\u00ed ch\u1ea5t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi tr\u1ebb. Trong ti\u00eau d\u00f9ng h\u1ecd th\u01b0\u1eddng d\u1ec5 xu\u1ea5t hi\u1ec7n tranh ch\u1ea5p gi\u1eefa l\u00fd tr\u00ed v\u00e0 t\u00ecnh c\u1ea3m. Khi ch\u1ecdn mua c\u00e1c m\u00f3n h\u00e0ng th\u01b0\u1eddng h\u1ecd s\u1ebd c\u00f3 ph\u1ea7n nghi\u00eang v\u1ec1 ph\u1ea7n c\u1ea3m x\u00fac.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4.2&nbsp;&nbsp; Tu\u1ed5i t\u1eeb 35-65<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/35-65.jpg\" alt=\"Kh\u00e1ch h\u00e0ng t\u1eeb 35-65 tu\u1ed5i\" class=\"wp-image-15185\" width=\"1223\" height=\"690\" srcset=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/35-65.jpg 500w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/35-65-400x226.jpg 400w\" sizes=\"(max-width: 1223px) 100vw, 1223px\" \/><figcaption>Kh\u00e1ch h\u00e0ng t\u1eeb 35-65 tu\u1ed5i<\/figcaption><\/figure>\n\n\n\n<p>\u0110\u1eb7c \u0111i\u1ec3m t\u00e2m l\u00ed nh\u00f3m kh\u00e1ch h\u00e0ng 35 \u2013 65 tu\u1ed5i l\u00e0:<\/p>\n\n\n\n<ul><li>Ph\u1ea7n \u0111\u00f4ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u1edf \u0111\u1ed9 tu\u1ed5i n\u00e0y \u0111\u00e3 c\u00f3 gia \u0111\u00ecnh. Khi mua s\u1eafm, h\u1ecd kh\u00f4ng ch\u1ec9 mua cho ri\u00eang m\u00ecnh m\u00e0 c\u00f2n mua cho c\u1ea3 gia \u0111\u00ecnh: ch\u1ed3ng, con, b\u1ed1 m\u1eb9,\u2026<\/li><li>Ch\u00fa tr\u1ecdng nh\u1eefng s\u1ea3n ph\u1ea9m gi\u00e1 t\u1ed1t, h\u00ecnh th\u1ee9c \u0111\u1eb9p. H\u1ecd lu\u00f4n t\u00ednh to\u00e1n chi ti\u00eau h\u1ee3p l\u00fd, kh\u00f4ng c\u00f2n mua h\u00e0ng theo c\u1ea3m x\u00fac. Ngo\u00e0i ra, h\u1ecd c\u0169ng c\u00e2n nh\u1eafc th\u00eam y\u1ebfu t\u1ed1 \u0111i\u1ec1u ki\u1ec7n kinh t\u1ebf c\u1ee7a gia \u0111\u00ecnh.<\/li><li>Quan t\u00e2m s\u1ef1 ti\u1ec7n l\u1ee3i: H\u1ecd th\u01b0\u1eddng xuy\u00ean b\u1eadn r\u1ed9n v\u1edbi c\u00f4ng vi\u1ec7c v\u00e0 gia \u0111\u00ecnh n\u00ean qu\u1ef9 th\u1eddi gian b\u1ecb gi\u1edbi h\u1ea1n. Do \u0111\u00f3, l\u1ee9a tu\u1ed5i n\u00e0y \u1ee7ng h\u1ed9 nh\u1eefng h\u00e0ng h\u00f3a s\u1eed d\u1ee5ng ti\u1ec7n l\u1ee3i (c\u00e1c lo\u1ea1i thi\u1ebft b\u1ecb trong nh\u00e0 gi\u00fap h\u1ecd l\u00e0m vi\u1ec7c nh\u00e0, nh\u1eefng s\u1ea3n ph\u1ea9m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe,\u2026)<\/li><li>Mua h\u00e0ng theo l\u00fd tr\u00ed: H\u1ecd th\u01b0\u1eddng c\u00e2n nh\u1eafc h\u1ebft s\u1ee9c k\u1ef9 l\u01b0\u1ee1ng tr\u01b0\u1edbc khi mua h\u00e0ng. Nh\u1eefng m\u1eb7t h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb cao v\u00e0 t\u1ed1t cho s\u1ee9c kh\u1ecfe \u0111\u01b0\u1ee3c mua nhi\u1ec1u h\u01a1n v\u00ec h\u1ecd \u0111\u00e3 \u1ed5n \u0111\u1ecbnh kinh t\u1ebf v\u00e0 c\u00f3 nhu c\u1ea7u ch\u0103m s\u00f3c \u0111\u1eddi s\u1ed1ng cho c\u1ea3 gia \u0111\u00ecnh.<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">5.&nbsp;&nbsp;&nbsp; M\u1ed9t s\u1ed1 t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">5.1&nbsp;&nbsp; T\u00e2m l\u00ed \u201c\u00edch k\u1ec9\u201d<\/h2>\n\n\n\n<p>T\u00e2m l\u00ed kh\u00e1ch h\u00e0ng khi mua h\u00e0ng online ch\u00ednh l\u00e0 h\u1ecd l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf v\u00e0 m\u1ecdi trang web tr\u1ef1c tuy\u1ebfn sinh ra \u0111\u1ec1u nh\u1eb1m ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a h\u1ecd. Theo \u0111\u00f3, \u0111\u00e2y l\u00e0 t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng r\u1ea5t b\u00ecnh th\u01b0\u1eddng trong kinh doanh. Th\u1ef1c t\u1ebf, kh\u00e1ch h\u00e0ng c\u00f3 r\u1ea5t nhi\u1ec1u l\u00ed do khi mua h\u00e0ng online, v\u00ed d\u1ee5 nh\u01b0 h\u1ecd th\u00edch t\u1ef1 t\u00ecm hi\u1ec3u s\u1ea3n ph\u1ea9m m\u00e0 kh\u00f4ng c\u1ea7n nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n b\u00ean tai; h\u1ecd t\u00ecm ki\u1ebfm c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i tr\u1ef1c tuy\u1ebfn ho\u1eb7c mua h\u00e0ng l\u00fac 12 gi\u1edd \u0111\u00eam\u2026V\u00e0 nh\u1eefng nhu c\u1ea7u n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, n\u1ebfu kh\u00f4ng kh\u00e1ch h\u00e0ng s\u1ebd nhanh ch\u00f3ng t\u00ecm \u0111\u1ebfn n\u01a1i c\u00f3 d\u1ecbch v\u1ee5 l\u00e0m h\u00e0i l\u00f2ng h\u1ecd.<\/p>\n\n\n\n<p>Do \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbot ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p h\u1eefu hi\u1ec7u nh\u1ea5t gi\u00fap cho doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u0103m s\u00f3c, t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng 24\/7 m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng. \u0110\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p m\u00e0 h\u1ea7u h\u1ebft b\u1ea5t k\u1ef3 m\u1ed9t doanh nghi\u1ec7p n\u00e0o kinh doanh online hi\u1ec7n nay \u0111\u1ec1u s\u1eed d\u1ee5ng cho t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh. V\u1edbi m\u1ed9t c\u00f4ng c\u1ee5 nh\u01b0 v\u1eady, n\u00f3 s\u1ebd t\u1ef1 \u0111\u1ed9ng chat v\u1edbi kh\u00e1ch h\u00e0ng theo k\u1ecbch b\u1ea3n \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n \u0111\u1ec3 b\u1ea5t k\u1ef3 l\u00fac n\u00e0o kh\u00e1ch h\u00e0ng h\u1ecfi c\u0169ng s\u1ebd tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.2&nbsp;&nbsp; Thi\u1ebfu ki\u00ean nh\u1eabn<\/h2>\n\n\n\n<p>Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n, c\u00f3 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng thu\u1ed9c tu\u00fdp ng\u01b0\u1eddi thi\u1ebfu ki\u00ean nh\u1eabn v\u00e0 h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh g\u1ecdn. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi n\u00f3ng t\u00ednh s\u1ebd d\u1ec5 t\u1ecf th\u00e1i \u0111\u1ed9 kh\u00f3 ch\u1ecbu khi b\u1ea1n \u0111\u1eb7t c\u00e2u h\u1ecfi qu\u00e1 nhi\u1ec1u ho\u1eb7c l\u00e0 ph\u1ea3i \u0111\u1ee3i b\u1ea1n th\u1ef1c hi\u1ec7n giao d\u1ecbch qu\u00e1 l\u00e2u. V\u00ec v\u1eady b\u1ea1n ph\u1ea3i n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng n\u00e0y th\u1eadt chu \u0111\u00e1o \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p>Nh\u1eefng v\u1ecb kh\u00e1ch nh\u01b0 n\u00e0y b\u1ea1n ph\u1ea3i ho\u00e0n to\u00e0n th\u1ec3 hi\u1ec7n s\u1ef1 ni\u1ec1m n\u1edf, t\u1ef1 tin v\u00e0 h\u00e3y s\u1edbm ho\u00e0n th\u00e0nh giao d\u1ecbch nhanh nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p c\u1ee7a m\u00ecnh. \u0110\u1ed1i v\u1edbi nhi\u1ec1u b\u1ea1n sale m\u1edbi v\u00e0o ngh\u1ec1 th\u00ec ch\u1eafc ch\u1eafn s\u1ebd d\u1ec5 b\u1ecb thi\u1ebfu t\u1ef1 tin v\u00e0 l\u00fang t\u00fang khi g\u1eb7p nh\u1eefng v\u1ecb kh\u00e1ch nh\u01b0 th\u1ebf n\u00e0y, nh\u01b0ng h\u00e3y suy ngh\u0129 t\u00edch c\u1ef1c l\u00ean v\u00e0 ch\u0103m ch\u1ec9 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng c\u0169ng nh\u01b0 th\u00e1i \u0111\u1ed9 khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u00e0ng ng\u00e0y.<\/p>\n\n\n\n<p>Trong mua h\u00e0ng online kh\u00e1ch h\u00e0ng s\u1ebd thi\u1ebfu ki\u00ean nh\u1eabn h\u01a1n mua h\u00e0ng tr\u1ef1c ti\u1ebfp. Theo \u0111\u00f3, h\u1ecd d\u1ec5 d\u00e0ng b\u1ecf \u0111i n\u1ebfu kh\u00f4ng t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c th\u00f4ng tin s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p, ch\u1edd nh\u00e2n vi\u00ean chat t\u01b0 v\u1ea5n qu\u00e1 l\u00e2u ho\u1eb7c \u0111\u00f4i khi ch\u1ec9 \u0111\u01a1n gi\u1ea3n website c\u1ee7a b\u1ea1n load qu\u00e1 ch\u1eadm.<\/p>\n\n\n\n<p>\u0110\u1ec3 h\u1ea1n ch\u1ebf \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n ch\u1ee7 \u0111\u1ed9ng x\u00e2y d\u1ef1ng k\u00eanh b\u00e1n h\u00e0ng online mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t&nbsp; nh\u1ea5t cho ng\u01b0\u1eddi d\u00f9ng, \u0111\u1ea3m b\u1ea3o h\u1ecd d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m nh\u01b0 \u00fd, c\u00e1c thao t\u00e1c thanh to\u00e1n \u0111\u01a1n gi\u1ea3n nh\u1ea5t ho\u1eb7c \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay khi c\u00f3 v\u1ea5n \u0111\u1ec1 c\u1ea7n t\u01b0 v\u1ea5n, ph\u00e1t sinh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.3&nbsp;&nbsp; K\u0129 t\u00ednh<\/h2>\n\n\n\n<p>\u0110\u00e2y l\u00e0 ki\u1ec3u kh\u00e1ch h\u00e0ng th\u01b0\u1eddng quan t\u00e2m \u0111\u1ebfn nh\u1eefng chi ti\u1ebft c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p. \u0110\u1ec3 ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c ki\u1ec3u kh\u00e1ch n\u00e0y b\u1ea1n c\u1ea7n ph\u1ea3i n\u1eafm ch\u1eafc nh\u1eefng th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u00e0 c\u1ee7a c\u1ea3 \u0111\u1ed1i th\u1ee7. T\u1eeb \u0111\u00f3, b\u1ea1n h\u00e3y thuy\u1ebft ph\u1ee5c v\u1ecb kh\u00e1ch k\u1ef9 t\u00ednh n\u00e0y b\u1eb1ng c\u00e1ch nh\u1ea5n m\u1ea1nh nh\u1eefng \u01b0u \u0111i\u1ec3m \u1edf s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u00e0 so s\u00e1nh ch\u00fang v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m kh\u00e1c b\u00ean ngo\u00e0i th\u1ecb tr\u01b0\u1eddng m\u1ed9t c\u00e1ch kh\u00e1ch quan nh\u1ea5t.<\/p>\n\n\n\n<p>Ch\u00ednh v\u00ec th\u1ebf, c\u00e1ch ch\u1ed1t \u0111\u01a1n h\u00e0ng khi giao d\u1ecbch v\u1edbi ki\u1ec3u kh\u00e1ch h\u00e0ng k\u1ef9 t\u00ednh v\u00e0 hay quan t\u00e2m \u0111\u1ebfn nh\u1eefng chi ti\u1ebft \u0111\u00f3 chinh l\u00e0 t\u1eadp trung gi\u1edbi thi\u1ec7u nh\u1eefng t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.4&nbsp;&nbsp; Kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft m\u00ecnh c\u1ea7n g\u00ec<\/h2>\n\n\n\n<p>M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng s\u1ebd d\u1ec5 d\u00e0ng b\u1ecb cho\u00e1ng ng\u1ee3p b\u1edfi nh\u1eefng n\u01a1i c\u00f3 qu\u00e1 nhi\u1ec1u s\u1ea3n ph\u1ea9m. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fac b\u1ea1n c\u1ea7n th\u1ec3 hi\u1ec7n m\u00ecnh l\u00e0 m\u1ed9t ng\u01b0\u1eddi c\u1ed1 v\u1ea5n th\u1ef1c s\u1ef1 \u0111\u00e2y. C\u00f3 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u1ecd ch\u01b0a c\u00f3 s\u1ef1 t\u00ecm hi\u1ec3u tr\u01b0\u1edbc ho\u1eb7c \u0111ang b\u0103n kho\u0103n nhi\u1ec1u s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 h\u1ecd kh\u00f4ng bi\u1ebft m\u00ecnh c\u1ea7n s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o. Khi \u0111\u00f3, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u01b0a cho h\u1ecd nh\u1eefng g\u1ee3i \u00fd nh\u1eefng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd.<\/p>\n\n\n\n<p>Ti\u1ebfp \u0111\u00f3, b\u1ea1n c\u0169ng kh\u00f4ng n\u00ean t\u1eadp trung v\u00e0o m\u1ed9t s\u1ea3n ph\u1ea9m ch\u00ednh \u0111ang b\u00e1n m\u00e0 c\u1ea7n ph\u1ea3i ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c t\u01b0 v\u1ea5n v\u00e0 ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u00f4ng g\u00e2y \u00e1p \u0111\u1eb7t cho ng\u01b0\u1eddi mua.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.5&nbsp;&nbsp; Tho\u1ea3i m\u00e1i v\u00e0 l\u1ef1a ch\u1ecdn theo \u00fd th\u00edch<\/h2>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng vui v\u1ebb, \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u00fang nhu c\u1ea7u, mong mu\u1ed1n s\u1ebd khi\u1ebfn h\u1ecd ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng nhanh ch\u00f3ng h\u01a1n. V\u00ec v\u1eady m\u00e0 c\u00e1c doanh nghi\u1ec7p b\u00e1n h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c khuy\u00ean n\u00ean mang l\u1ea1i ni\u1ec1m vui,&nbsp; tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho ng\u01b0\u1eddi d\u00f9ng. Do \u0111\u00f3, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng t\u01b0 v\u1ea5n c\u1ee7a b\u1ea1n lu\u00f4n mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho h\u1ecd. Ho\u1eb7c vi\u1ec7c tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m lu\u00f4n \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng v\u00e0 th\u00edch th\u00fa kh\u00f4ng l\u00e0m x\u1ea5u \u0111i t\u00e2m tr\u1ea1ng c\u1ee7a ng\u01b0\u1eddi mua h\u00e0ng. N\u1ebfu kh\u00f4ng b\u1ea1n s\u1ebd ph\u1ea3i tr\u1ea3 gi\u00e1 \u0111\u1eaft b\u1eb1ng ch\u00ednh doanh s\u1ed1 c\u1ee7a m\u00ecnh \u0111\u1ea5y.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.6&nbsp;&nbsp; C\u00f3 ki\u1ebfn th\u1ee9c t\u1ed1t<\/h2>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 ki\u1ebfn th\u1ee9c t\u1ed1t v\u00e0 m\u1ee9c thu nh\u1eadp cao h\u01a1n so v\u1edbi m\u1eb7t b\u1eb1ng chung h\u1ecd th\u01b0\u1eddng s\u1ebd nghi\u00ean c\u1ee9u r\u1ea5t k\u0129 v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m. Vi\u1ec7c hi\u1ec3u r\u00f5 t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng n\u00e0y gi\u00fap b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi tr\u00ecnh \u0111\u1ed9 hi\u1ec3u bi\u1ebft v\u00e0 phong c\u00e1ch \u1ee9ng x\u1eed c\u1ee7a kh\u00e1ch h\u00e0ng. C\u1ee5 th\u1ec3, c\u00e1c n\u1ed9i dung mang t\u00ednh gi\u00e1o d\u1ee5c, bao ch\u1ee9a th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 s\u1ea3n ph\u1ea9m, \u0111em l\u1ea1i gi\u00e1 tr\u1ecb thi\u1ebft th\u1ef1c cho ng\u01b0\u1eddi d\u00f9ng lu\u00f4n thu h\u00fat nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00e0y.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">6.&nbsp;&nbsp;&nbsp; C\u00e1ch n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/h1>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/cach-nam-bat-tam-li-nguoi-tieu-dung.jpg\" alt=\"C\u00e1ch n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng\" class=\"wp-image-15186\" width=\"1220\" height=\"712\" srcset=\"https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/cach-nam-bat-tam-li-nguoi-tieu-dung.jpg 600w, https:\/\/mrgroup.com.vn\/wp-content\/uploads\/2022\/09\/cach-nam-bat-tam-li-nguoi-tieu-dung-400x233.jpg 400w\" sizes=\"(max-width: 1220px) 100vw, 1220px\" \/><figcaption>C\u00e1ch n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">6.1&nbsp;&nbsp; Nh\u1ea5n m\u1ea1nh nh\u1eefng \u0111i\u1ec3m m\u1ea1nh trong s\u1ea3n ph\u1ea9m<\/h2>\n\n\n\n<p>D\u00f9 kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi thu\u1ed9c t\u00e2m l\u00ed n\u00e0o th\u00ec h\u1ecd \u0111\u1ec1u mu\u1ed1n s\u1edf h\u1eefu cho m\u00ecnh m\u1ed9t s\u1ea3n ph\u1ea9m t\u1ed1t v\u1ec1 c\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 gi\u00e1 c\u1ea3. Khi b\u1ea1n cung c\u1ea5p cho kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, l\u00e0m n\u1ed5i b\u1eadt c\u00e1c t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i \u0111\u1ec3 \u0111\u00e1nh b\u1ea1i nh\u1eefng s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 c\u1ee7a \u0111\u1ed1i th\u1ee7 th\u00ec ph\u1ea7n l\u1edbn b\u1ea1n s\u1ebd t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng d\u00e0nh cho b\u1ea1n. \u0110\u00f3 l\u00e0 nh\u1edd v\u00e0o s\u1ef1 chuy\u00ean nghi\u1ec7p trong c\u00e1ch t\u01b0 v\u1ea5n c\u0169ng nh\u01b0 l\u00e0 s\u1ef1 t\u1ef1 tin khi hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m m\u00e0 m\u00ecnh b\u00e1n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.2&nbsp;&nbsp; N\u00e2ng cao k\u0129 n\u0103ng giao ti\u1ebfp<\/h2>\n\n\n\n<p>\u0110\u1ec3 c\u00f3 th\u1ec3 ch\u1ed1t \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n ph\u1ea3i n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng c\u00f9ng k\u0129 n\u0103ng giao ti\u1ebfp t\u1ed1t. Vi\u1ec7c trao d\u1ed3i k\u0129 n\u0103ng giao ti\u1ebfp s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng nhanh h\u01a1n, x\u1eed l\u00ed t\u1ed1t c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd x\u1ea3y ra t\u1eeb \u0111\u00f3 \u0111em l\u1ea1i hi\u1ec7u cao trong vi\u1ec7c kinh doanh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.3&nbsp;&nbsp; X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/h2>\n\n\n\n<p>Vi\u1ec7c b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau m\u1ea3 b\u1ea1n h\u01b0\u1edbng \u0111\u1ebfn s\u1ebd gi\u00fap b\u1ea1n n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. T\u1eeb \u0111\u00f3, x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c kinh doanh ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.4&nbsp;&nbsp; Nghi\u00ean c\u1ee9u t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng qua m\u1ea1ng x\u00e3 h\u1ed9i<\/h2>\n\n\n\n<p>Ng\u00e0y nay, c\u00f4ng ngh\u1ec7 ng\u00e0y ph\u00e1t tri\u1ec3n th\u00ec m\u1ea1ng x\u00e3 h\u1ed9i hay c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111em s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ebfn g\u1ea7n v\u1edbi kh\u00e1ch h\u00e0ng h\u01a1n. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1edf h\u1eefu \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.5&nbsp;&nbsp; Th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<p>Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c b\u1ea3ng kh\u1ea3o s\u00e1t v\u1edbi chi ph\u00ed nh\u1ecf \u0111\u1ec3 t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ngh\u0129 g\u00ec, \u0111ang c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ch\u00ednh l\u00e0 m\u1ed9t b\u00ed quy\u1ebft \u0111\u1ec3 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c&nbsp; gi\u1ea3i ph\u00e1p \u0111\u1ec3 th\u1ecfa m\u00e3n c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">7.&nbsp;&nbsp;&nbsp; K\u1ebft lu\u1eadn<\/h1>\n\n\n\n<p>\u0110\u1ec3 n\u1eafm b\u1eaft t\u1ed1t \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng c\u1ea7n m\u1ed9t kho\u1ea3ng th\u1eddi gian \u0111\u1ee7 d\u00e0i \u0111\u1ec3 doanh nghi\u1ec7p t\u00ecm hi\u1ec3u v\u00e0 ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean nh\u1eabn nh\u01b0ng v\u00f4 c\u00f9ng quan tr\u1ecdng v\u00e0 c\u1ea7n thi\u1ebft. Hy v\u1ecdng c\u00e1c chia s\u1ebb tr\u00ean s\u1ebd ph\u1ea7n n\u00e0o gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 quy tr\u00ecnh n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>N\u1ebfu b\u1ea1n v\u1eabn \u0111ang g\u1eb7p kh\u00f3 kh\u0103n hay c\u00f3 b\u1ea5t c\u1eeb th\u1eafc m\u1eafc n\u00e0o th\u00ec h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i +84 924 118 081 (Ms.Suzie) \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n k\u0129 l\u01b0\u1ee1ng h\u01a1n nh\u00e9!<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">&nbsp;<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">&nbsp;<\/h1>","protected":false},"excerpt":{"rendered":"<p>Trong kinh doanh, kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi s\u1ebd mang \u0111\u1ebfn doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. Do \u0111\u00f3, vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u00e0 c\u1ea7n thi\u1ebft. Khi hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh doanh nghi\u1ec7p ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 gia t\u0103ng doanh s\u1ed1, mang l\u1ea1i l\u1ee3i nhu\u1eadn t\u1ed1i \u01b0u. Tuy nhi\u00ean, \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t chuy\u1ec7n \u0111\u01a1n gi\u1ea3n. V\u1eady l\u00e0m sao \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n, h\u00e3y c\u00f9ng Mr.Group t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y nh\u00e9!<\/p>","protected":false},"author":18,"featured_media":15187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/posts\/15181"}],"collection":[{"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/comments?post=15181"}],"version-history":[{"count":2,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/posts\/15181\/revisions"}],"predecessor-version":[{"id":15518,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/posts\/15181\/revisions\/15518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/media\/15187"}],"wp:attachment":[{"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/media?parent=15181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/categories?post=15181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mrgroup.com.vn\/ko\/wp-json\/wp\/v2\/tags?post=15181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}